If you're planning to move from one property to another within the city area, you may be looking for a Move Service, instead.

When utility services are turned off at your location:

• Services cannot be turned off on the same day as requested.
• All services will be disconnected. This includes but is not limited to Electric and Water services.
• You must give a forwarding address to send the final bill and an updated phone number.
• If you have any questions, issues or concerns about the Customer Portal's service disconnect, please call (888) 888-8888 during normal business hours to speak to someone who can help you.

You are selecting to start a service transfer. Please note the following:

• Service transfers cannot be done on the day of the request. The earliest will be the business day after the request has been made.
• When you order a transfer for a location, all services will be disconnected from the original location. This includes but is not limited to Electric and Water services.
• You must have an expected turn off date for your old location.
• New service address cannot be new construction.
• A forwarding address should be provided for the final bill.
• You cannot have a past due balance.
• Due to deposit ordinance we can only process online requests for transfers from Residential customers with acceptable payment history.
• If you have any questions, issues or concerns about the Customer Portal's online service transfer, please call (888) 888-8888 during normal business hours to speak to someone who can help you.

Please note the information below before continuing:

• Your account will be billed a $16.00 connection fee once the transfer is approved.
• You must choose a date to move in. This cannot be a weekend or holiday. The earliest allowed is the next business day and the latest is 30 days after the day of application.
• Once the application is approved and service connection is scheduled; the service(s) will be connected between 9:00am and 7:00pm on the scheduled day.

If you wish to continue with your request to transfer services, please tell us the location you would like the services connected at. You can search by address in the field below.

• When searching for apartments or secondary addresses, please do not enter "apt", "apartment", "#", or any other secondary address identifiers.

Residential

Residential utility customers shall be required to pay a minimal deposit as follows for connection of service:

• Electric Service $150.00
• Water Service $30.00
• Wastewater $35.00
   

Refund of Deposits

Cash deposits made by residential or commercial customers shall be refunded at such time as the customer discontinues electric and/or water service, provided that all final charges for electric and/or water service have been paid in full at the time the customer discontinues said service. Surety bonds or irrevocable letters of credit posted in lieu of such deposits shall be canceled upon payment of the final bill for electric and/or water service, after customer discontinues service. Residential customers who demonstrate a satisfactory utility credit history for two (2) consecutive years may have their deposit credited to their current bill. Any deposits retained at time of termination of the account will automatically be applied to any outstanding bill, and any remainder shall be refunded.