Tips

ABC Energy wants our customers to be prepared and most importantly safe during storm season.

Before the Storm

• Prepare a three-day emergency kit.
• Unplug major non-vital appliances.
• Listen to our official emergency broadcasting radio stations
• Prepare for high winds. Board or tape windows and other glass. Anchor objects outside. Brace the garage door.
• Move boats and trailers close to the house and check mooring lines of boats in the water.
• Fill your bathtub with water for sanitary purposes. Because water conducts electricity, it’s not safe to run water during a storm.
• Establish an out-of-state contact.
• Know where to locate your electric panel or fuse box.
• Be prepared to evacuate at a moment’s notice.
• Shut off gas, water and electricity at the breaker box if you evacuate.

When the Storm Hits

• Stay indoors, in an inside room away from doors and windows, electrical outlets and water pipes.
• Don’t go out in the brief calm during the eye of the storm.
• Keep television and radio tuned for information from official sources.

After the Storm Passes

• Never go near downed power lines. Always assume they are energized and extremely dangerous. If someone suffers an electric shock, call 911. Even minor shocks may cause serious health problems later.
• Check for electrical damage inside your home, such as frayed wires, sparks or the smell of burning insulation. If you find damage, don't turn your power on until an electrician inspects your system and makes necessary repairs.

In the Aftermath

Following a hurricane, it may take several weeks to restore services and clear roads and even months to remove all debris from neighborhoods. Please be patient and cooperate with instructions and requests from authorities. We can’t guarantee that things will be fixed overnight; we can guarantee that we won’t rest until they are.

When needed, ABC Energy requests aid from other utilities to help us to restore power. Crews work extended hours until every home that is safe to receive electricity has electricity.

• Don’t use tap water until it’s safe. Use your emergency supply or boil water before drinking until you receive official word that the water is safe.
• If you must remove debris from in or around your home, don’t pile it under or near electrical lines or equipment or where the lines or pole were located before the storm.
• If possible, wait until crews are finished restoring power to your area before cleaning your yard.
• Drive only if absolutely necessary and avoid flooded roads and downed power lines.

Outage Alerts

ABC Energy offers our customers the ability to be notified if there is an outage in your area and we will send you a message once power has been restored. You can receive alerts by phone, text, or email to keep you informed and help make your life a little easier.

Customers can register using any of the below methods:

• Notifications through My Account 
• Contact customer service (888) 444-9535
• Send a text message with any of the following keywords to 99999 which will register you for SMS messages only

KEY WORDS

REG - Registers the device for outage alerts with associated or specified account.

OUT - Reports an outage for a specified location.

STAT - Requests the status for a specified location.

NICK - Creates a nickname for a specified location.

HELP - Provides the list of available conversation words.

PAUSE - Pauses the receiving of any SMS messages for 24 hours.

RESUME - Resumes the receiving of any SMS messages.

STOP - Stops the receipt of any SMS messages.